Customer Support

We are here to help you at every step of your investment

How Can We Help You?

Find quick answers to your most frequent questions

Account Opening

Step-by-step guides to create your account and start investing

  • Registration process
  • Identity verification
  • Initial configuration
  • First deposit

Trading and Operations

Everything you need to know about trading on our platform

  • How to place orders
  • Available order types
  • Technical analysis
  • Risk management

Deposits and Withdrawals

Information about payment methods and processing of funds

  • Deposit methods
  • Processing times
  • Commissions and fees
  • Transaction limits

Platform and Technology

Technical support for web and mobile applications

  • System requirements
  • Alert configuration
  • Data synchronization
  • Problem resolution

Frequently Asked Questions

Answers to the most common queries from our clients

Account and Registration

What documents do I need to open an account?

To open an account in AIRSED you need: valid identity document (ID, passport), recent proof of address (utility bill, bank statement) and information about your investment experience. The verification process is usually completed within 24-48 hours.

What is the minimum required deposit?

The minimum deposit to start trading is EUR500. This amount allows you to access all platform features and start diversifying your investment portfolio.

Is my personal and financial information safe?

Absolutely. We use bank-grade encryption and comply with all data protection regulations. Your funds are segregated in top-tier banks with multiple security guarantees.

Trading and Markets

What markets can I trade?

You have access to global markets including NYSE, NASDAQ, BME Spain, major European exchanges, global ETFs and CFDs on indices, stocks and commodities. Coming soon, we will add Asian markets.

What are the commissions for trading?

We offer a competitive and transparent commission structure for all our trading products. Contact us for detailed information about specific fees for your account type.

Do you offer trading with leverage?

Yes, we offer CFDs with leverage regulated according to applicable regulations. Please consult our sales team for specific information about available leverage levels for different instruments. Leverage amplifies both gains and losses.

Platform and Technology

Is the mobile application available?

Yes, our mobile application is available for iOS and Android with fully synchronized functionality with the web platform. Includes real-time trading, technical analysis, customizable alerts, and portfolio management.

What analysis tools are included?

We offer more than 100 technical indicators, advanced charts with multiple timeframes, AI signals, Level 2 market depth analysis, professional drawing tools, and real-time customizable alerts.

Contact Our Team

Can't find the answer you are looking for? Our experts are here to help you

Phone

Speak directly with our specialists

+34 91 123 4567 24/7 - Support in Spanish

Email

Send us your detailed inquiry

[email protected] Response in less than 4 hours

Educational Resources

Learn and improve your investment skills

Trading Academy

Structured courses from beginner to advanced

  • Investment fundamentals
  • Professional technical analysis
  • Trading strategies
  • Investor psychology

Live Webinars

Weekly sessions with market experts

  • Weekly market analysis
  • ETF strategies
  • CFD trading
  • IPO opportunities

Digital Library

Guides, ebooks and downloadable resources

  • Product guides
  • Platform manuals
  • Financial glossary
  • Economic calendars

Community

Connect with other investors and experts

  • Discussion forums
  • Strategy groups
  • In-person events
  • Personalized mentoring

Service Hours

General Support

Monday - Friday Extended hours
Weekends Available

Trading and Markets

24/7 Critical Support
Markets Open Priority Support

Technical Support

Monday - Friday Business hours
Weekend Emergencies only